Terms and Conditions India

The General Terms and Conditions include but not limited to below mentioned points:

By using our services you agrees and accepted THAT YOU ARE 18 YEARS OF AGE OR OLDER.

"Wow Salon" means a program designed to its customers where the customers enjoy the salon at the comfort at their respective homes.

Wow Salon Customer” means a customer, who is registered as a Customer of mobile App/Website of Wow Salon.

General Conditions:

  • Registration into Wow Salon Program/Service is voluntary, open to all natural persons above the age of 18 (except only where the Partner Program is otherwise) with a correct mailing address in India.
  • Wow Salon provides service for both Ladies & Gentlemen.
  • The entire responsibility is on the customer booking the service and the residence owner to ensure that the female therapists / beauticians visiting their premises are professionally respected and their personal, physical or emotional safety is not breached under any circumstances. Any deliberate abuse of the therapist's/beauticians personal and emotional safety will result in criminal prosecution of the customer in the jurisdiction of local court.
  • Wow Salon reserves the right to modify these Terms and Conditions and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions on www.Wow Salon.in Users’ continued usage of Wow Salon mobile app/ Website www.Wow Salon.in holding of the Wow Salon Account following the posting of changes on www.Wow Salon.in will indicate their acceptance of changes.
  • Wow Salon Account is valid for lifetime post registration unless terminated in accordance with these terms and conditions.
  • Wow Salon customers will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature arising from the provision or availability of benefits, facilities or arrangements provided or made available to the customers, by Wow Salon.
  • The Wow Salon account of the customers at all times remains the property of Wow Salon, which reserves the right at any time in its absolute discretion and without giving notice to such users to deactivate their account.
  • Wow Salon shall not be liable for any loss or damage, whether direct or indirect, resulting from service provider or the product sold by the service provider.
  • The Program on the Wow Salon Application and the Website may be modified at the sole discretion of Wow Salon from time to time without intimation to the customers/users.
  • If there are any change in the contact details (mobile number/ email id/ address) of a Wow Salon customer/users from what has been registered with Wow Salon, the users must update the respective contact details immediately either through the website, mobile app, contact centre or any other channels to avoid any misuse of customer’s Wow Salon Account. Wow Salon shall not be liable for any loss or other relevant damages incurred by the customers/ users, if necessary details are not updated with Wow Salon on time.
  • All Wow Salon dispute complaints older than 45 Working Days from the date of the service availed will not be entertained. The Wow Salon customer/Users must provide proof of service availed as required to register any dispute.
  • Each provision of the Terms is independent of each other. If any provision of the Terms is found void and unenforceable, it will not affect the validity of the remaining provisions of Terms, which shall remain valid and enforceable.
  • End moment service changes or cancellation might incur conveyance charges upto Rs. 1000.
  • Wow Salon access your Google accounts which autofills your email/phone number in the Sign Up and Login forms. This information is used for Login and Sign Up and calling by Wow Salon Customer Care and Stylist.
  • Wow Salon has the right to change your Stylist at the end moment. This might happen due to any emergeny or health issue with the already assigned Stylist
  • Refund

  • In Case of Online Payment or Pre-Payment , Full amount will be refunded(excluding the transaction charge ) if the cancellation is done before 6 hours of the scheduled service. No refund will be give in case of cancellation within 6 hours of the scheduled service.
  • WARRANTIES / GUARANTEE

  • All warranties and guarantees on the Wow Salon services are the sole responsibility of the Service Provider/Seller(s) (except in some cases where the warranty or guarantee may be from the manufacturer(s)) providing the Beautician Service. Wow Salon shall not be liable or responsible for any defect or deficiency in the products used and service provided by the beauticians whatsoever. All guarantees and warranties on the Wow Salon shall be transferred as is from the manufacturer or the Service provider/Seller(s).
  • In the event of any deficiencies of services, Wow Salon will purely act as a complaint routing agent. Wow Salon will not be liable or responsible for the products and services offered through the Partner Beauticians or other service providers and Wow Salon gives no warranty or representation either express or implied with respect to type, quality or fitness of goods acquired or their suitability for any purpose provided by the Supplier under this Program, whatsoever.
  • INDEMNIFICATION

  • Customer/user agree to indemnify, defend and hold Wow Salon, its affiliates, successors, assigns and licensors, franchisees or sub-franchisees, any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers and suppliers harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys' fees), resulting from any breach or violation of Terms by you, or due to your activities related to the Wow Salon Service, whether by use of User Account or otherwise.
  • APPLICABLE LAWS

  • These Terms contains the entire understanding and agreement between User and Wow Salon and supersedes any and all prior or inconsistent understandings relating to Wow Salon Service and your use of Wow Salon Service. Terms cannot be changed or terminated orally. Any provision which must survive in order to allow us to enforce its meaning shall survive the termination of Terms. Terms and your use of Wow Salon Service is governed by, construed and enforced in accordance with the laws of India applicable to contracts made, executed and wholly performed on the Wow Salon Service, and, for the purposes of any and all legal or equitable actions, you specifically agree and submit to the exclusive jurisdiction and venue of the local Courts of your City and State in India and you will not object to such jurisdiction or venue on the grounds of lack of personal jurisdiction or otherwise.
  • DISCLAIMER

  • Wow Salon is a connector between the service provider and the customer. Though there is a thorough background check and screening done on our partner beauticians and therapists. Wow Salon does not take any responsibility with regards to the behavior, actions or conduct of the beautician/therapists towards the customer. The customer/user should take care of their belongings and valuables during the visit of the beauticians/therapists. Wow Salon will not be responsible for any loss or damage of valuables of Customers during or post visits of the beauticians/therapists booked through Wow Salon.
  • The Wow Salon service and all contents, materials and postings are without any representation or warranty of any kind.
  • You understand the Wow Salon Service and agree to the fullest extent and their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from use of the Wow Salon service or from this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.
  • Acceptance of booking amount is neither a commitment nor a guarantee by Wow Salon to mandatorily provide a beautician/therapist for the services.
  • Wow Salon is neither responsible nor liable for ensuring the quality of the products and services provided by the beauticians/therapists. Any need for a legal arbitration or proceedings which arises out of the service or the purchase of the products from the beautician/therapist is to be settled between the customer and the service provider without our involvement.
  • Terms and Conditions for the Professionals

    By using our services you agrees and accepted THAT YOU ARE 18 YEARS OF AGE OR OLDER.

  • Wow Salon is a platform that connects stylists and professionals (“Professionals” or “Providers”) providing hair and beauty services.
  • Wow Salon makes no representation or warranties whatsoever with respect to Beauty services offered or provided by professionals or requested by customers through use of services whether in public. Private or offline Interactions or about the accreditation, registration or licensing of any Professional.
  • By creating an account with Wow Salon, you are granted a right to use the services provided by Wow Salon subject to restrictions set forth in these Terms of Service and any other restrictions stipulated to you by us in writing.
  • In registering for an Account, you agree to provide true, accurate, current and complete information about yourself as prompted by the Services’ registration process and as requested from time to time by Wow Salon
  • Wow Salon access your Google accounts and phone state which autofills your email and phone number in the Sign Up and Login forms. This information is only used for Login and Sign Up on Wow Salon.
  • We may change, modify, suspend or discontinue all or any part of the Services at any time, with or without reason.
  • You should never give your number directly to the customer. If the customer likes your service and want to call you again, just tell that she can book you through the Wow Salon app or customer care. You are not permitted to respond or call any client of Wow Salon even after disassociation with Wow Salon. If you are find contacting or responding to any Wow Salon client, a penalty of Rs. 50,000 will be imposed on you.
  • If there is any extra service, please notify the Wow Salon team immediately after the service and send the details through the Wow Salon Feedback Form.
  • You have to inform us in advance about your Schedule.
  • Do not share any Beauty tip with clients until and unless you are 100% sure.
  • If there are any side effects and rashes on client’s skin after your services then you might have to go to client’s place to fix it. Wow Salon will co-operate with you, and will expect the same from you.
  • You should never take tip from the customer and please say the customer that the price is inclusive of tip.
  • Always call the customer and then only leave for an appointment. If you called the customer and the customer cancels the appointment even after you reach her place due to emergency, then Wow Salon pays you some reasonable amount for conveyance. If you do not call, then Wow Salon will not pay anything.
  • Your phone should never be switched off or not reachable. You have to take care of phone because everything we do is totally dependent on the phone.
  • Your assistant should not be less than 18 years of Age. Make sure the assistant is just for your help and you do most of the work and not assistant.
  • If we get a very bad feedback of a service, then you have to pay for the entire service as we will provide the client as FREE else you can go or do the services again if the client agrees. For the first two times, Wow Salon will bear the 50% but if it is more than two times then you have to bear the complete loss.
  • If you are late and not able to reach on time, then Wow Salon has the authority to give flat 25% off to the Client and that will be completely beared by the beautician. This will depend on the situation of the client.
  • Do not steal anything from the client place.
  • Wow Salon should be informed about and every appointment. If the appointment is getting rescheduled, then let Wow Salon informed about it.
  • If there is something wrong with the client like her skin is already sensitive, then please call on Wow Salon and inform before touching the skin and also inform the client before touching her.
  • Please update Wow Salon Team about your schedule regularly and if you are available and get booked by the App, then you have to go.
  • If something wrong happens with the client like the steamer water spells on her body, wax is too hot, client’s face gets burned or anything wrong with client’s skin and place then in that case Beautician will be responsible and Wow Salon will not be responsible in any case.
  • While going in an appointment you should be careful about your security and if anything happens to you then Wow Salon will not be responsible in any case. Wow Salon is only providing you the client contact and you have to take care of your security.
  • Feedback form is compulsory and you have to carry it in every appointment. Also, you have to get it filled by the customer and submit it as soon as you are done with the appointment.