Terms and Conditions India
The General Terms and Conditions include but not limited to below mentioned points:
By using our services you agrees and accepted THAT YOU ARE 18 YEARS OF AGE OR OLDER.
"Wow Salon" means a program designed to its customers where the customers enjoy the salon at
the comfort at their respective homes.
Wow Salon Customer” means a customer, who is registered as a Customer of mobile App/Website
of Wow Salon.
Registration into Wow Salon Program/Service is voluntary, open to all natural
persons above the age of 18 (except only where the Partner Program is otherwise)
with a correct mailing address in India.
Wow Salon provides service for both Ladies & Gentlemen.
The entire responsibility is on the customer booking the service and the residence
owner to ensure that the female therapists / beauticians visiting their premises are
professionally respected and their personal, physical or emotional safety is not
breached under any circumstances. Any deliberate abuse of the therapist's/beauticians personal and emotional safety will result in criminal
prosecution of the customer in the jurisdiction of local court.
Wow Salon reserves the right to modify these Terms and Conditions and such
changes shall be deemed effective immediately upon posting of the modified Terms
and Conditions on www.Wow Salon.in Users’ continued usage of Wow Salon mobile
app/ Website www.Wow Salon.in holding of the Wow Salon Account following the
posting of changes on www.Wow Salon.in will indicate their acceptance of changes.
Wow Salon Account is valid for lifetime post registration unless terminated in
accordance with these terms and conditions.
Wow Salon customers will be personally liable for any and all costs, taxes, charges,
claims or liabilities of whatever nature arising from the provision or availability of
benefits, facilities or arrangements provided or made available to the customers, by
The Wow Salon account of the customers at all times remains the property of Wow
Salon, which reserves the right at any time in its absolute discretion and without
giving notice to such users to deactivate their account.
Wow Salon shall not be liable for any loss or damage, whether direct or indirect,
resulting from service provider or the product sold by the service provider.
The Program on the Wow Salon Application and the Website may be modified at the
sole discretion of Wow Salon from time to time without intimation to the
If there are any change in the contact details (mobile number/ email id/ address) of
a Wow Salon customer/users from what has been registered with Wow Salon, the
users must update the respective contact details immediately either through the
website, mobile app, contact centre or any other channels to avoid any misuse of
customer’s Wow Salon Account. Wow Salon shall not be liable for any loss or other
relevant damages incurred by the customers/ users, if necessary details are not
updated with Wow Salon on time.
All Wow Salon dispute complaints older than 45 Working Days from the date of the
service availed will not be entertained. The Wow Salon customer/Users must
provide proof of service availed as required to register any dispute.
Each provision of the Terms is independent of each other. If any provision of the
Terms is found void and unenforceable, it will not affect the validity of the remaining
provisions of Terms, which shall remain valid and enforceable.
End moment service changes or cancellation might incur conveyance charges upto
Wow Salon access your Google accounts which autofills your email/phone number
in the Sign Up and Login forms. This information is used for Login and Sign Up and
calling by Wow Salon Customer Care and Stylist.
Wow Salon has the right to change your Stylist at the end moment. This might
happen due to any emergeny or health issue with the already assigned Stylist
In Case of Online Payment or Pre-Payment , Full amount will be refunded(excluding the transaction charge ) if the cancellation is done before 6 hours of the scheduled service. No refund will be give in case of cancellation within 6 hours of the scheduled service.
WARRANTIES / GUARANTEE
All warranties and guarantees on the Wow Salon services are the sole responsibility of the Service Provider/Seller(s) (except in some cases where the warranty or guarantee may be from the manufacturer(s)) providing the Beautician Service. Wow Salon shall not be liable or responsible for any defect or deficiency in the products used and service provided by the beauticians whatsoever. All guarantees and warranties on the Wow Salon shall be transferred as is from the manufacturer or the Service provider/Seller(s).
In the event of any deficiencies of services, Wow Salon will purely act as a complaint routing agent. Wow Salon will not be liable or responsible for the products and services offered through the Partner Beauticians or other service providers and Wow Salon gives no warranty or representation either express or implied with respect to type, quality or fitness of goods acquired or their suitability for any purpose provided by the Supplier under this Program, whatsoever.
Customer/user agree to indemnify, defend and hold Wow Salon, its affiliates, successors, assigns and licensors, franchisees or sub-franchisees, any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers and suppliers harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys' fees), resulting from any breach or violation of Terms by you, or due to your activities related to the Wow Salon Service, whether by use of User Account or otherwise.
These Terms contains the entire understanding and agreement between User and
Wow Salon and supersedes any and all prior or inconsistent understandings relating
to Wow Salon Service and your use of Wow Salon Service. Terms cannot be changed
or terminated orally. Any provision which must survive in order to allow us to
enforce its meaning shall survive the termination of Terms. Terms and your use of
Wow Salon Service is governed by, construed and enforced in accordance with the
laws of India applicable to contracts made, executed and wholly performed on the
Wow Salon Service, and, for the purposes of any and all legal or equitable actions,
you specifically agree and submit to the exclusive jurisdiction and venue of the local
Courts of your City and State in India and you will not object to such jurisdiction or
venue on the grounds of lack of personal jurisdiction or otherwise.
Wow Salon is a connector between the service provider and the customer. Though
there is a thorough background check and screening done on our partner
beauticians and therapists. Wow Salon does not take any responsibility with regards
to the behavior, actions or conduct of the beautician/therapists towards the
customer. The customer/user should take care of their belongings and valuables
during the visit of the beauticians/therapists. Wow Salon will not be responsible for
any loss or damage of valuables of Customers during or post visits of the
beauticians/therapists booked through Wow Salon.
The Wow Salon service and all contents, materials and postings are without any
representation or warranty of any kind.
You understand the Wow Salon Service and agree to the fullest extent and their
successors and assigns, or any of their affiliates or their respective officers, directors,
employees, agents, licensors, representatives, operational service providers,
advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct
or indirect, in connection with or arising from use of the Wow Salon service or from
incidental, indirect, special or punitive damages.
Acceptance of booking amount is neither a commitment nor a guarantee by Wow
Salon to mandatorily provide a beautician/therapist for the services.
Wow Salon is neither responsible nor liable for ensuring the quality of the products
and services provided by the beauticians/therapists. Any need for a legal arbitration
or proceedings which arises out of the service or the purchase of the products from
the beautician/therapist is to be settled between the customer and the service
provider without our involvement.
Terms and Conditions for the Professionals
By using our services you agrees and accepted THAT YOU ARE 18 YEARS OF AGE OR OLDER.
Wow Salon is a platform that connects stylists and professionals (“Professionals” or
“Providers”) providing hair and beauty services.
Wow Salon makes no representation or warranties whatsoever with respect to Beauty
services offered or provided by professionals or requested by customers through use of
services whether in public. Private or offline Interactions or about the accreditation,
registration or licensing of any Professional.
By creating an account with Wow Salon, you are granted a right to use the services provided
by Wow Salon subject to restrictions set forth in these Terms of Service and any other
restrictions stipulated to you by us in writing.
In registering for an Account, you agree to provide true, accurate, current and complete
information about yourself as prompted by the Services’ registration process and as
requested from time to time by Wow Salon
Wow Salon access your Google accounts and phone state which autofills your email and
phone number in the Sign Up and Login forms. This information is only used for Login and
Sign Up on Wow Salon.
We may change, modify, suspend or discontinue all or any part of the Services at any time,
with or without reason.
You should never give your number directly to the customer. If the customer likes your
service and want to call you again, just tell that she can book you through the Wow Salon
app or customer care. You are not permitted to respond or call any client of Wow Salon even
after disassociation with Wow Salon. If you are find contacting or responding to any Wow
Salon client, a penalty of Rs. 50,000 will be imposed on you.
If there is any extra service, please notify the Wow Salon team immediately after the service
and send the details through the Wow Salon Feedback Form.
You have to inform us in advance about your Schedule.
Do not share any Beauty tip with clients until and unless you are 100% sure.
If there are any side effects and rashes on client’s skin after your services then you might
have to go to client’s place to fix it. Wow Salon will co-operate with you, and will expect the
same from you.
You should never take tip from the customer and please say the customer that the price is
inclusive of tip.
Always call the customer and then only leave for an appointment. If you called the customer
and the customer cancels the appointment even after you reach her place due to
emergency, then Wow Salon pays you some reasonable amount for conveyance. If you do
not call, then Wow Salon will not pay anything.
Your phone should never be switched off or not reachable. You have to take care of phone
because everything we do is totally dependent on the phone.
Your assistant should not be less than 18 years of Age. Make sure the assistant is just for
your help and you do most of the work and not assistant.
If we get a very bad feedback of a service, then you have to pay for the entire service as we
will provide the client as FREE else you can go or do the services again if the client agrees.
For the first two times, Wow Salon will bear the 50% but if it is more than two times then
you have to bear the complete loss.
If you are late and not able to reach on time, then Wow Salon has the authority to give flat
25% off to the Client and that will be completely beared by the beautician. This will depend
on the situation of the client.
Do not steal anything from the client place.
Wow Salon should be informed about and every appointment. If the appointment is getting
rescheduled, then let Wow Salon informed about it.
If there is something wrong with the client like her skin is already sensitive, then please call
on Wow Salon and inform before touching the skin and also inform the client before
Please update Wow Salon Team about your schedule regularly and if you are available and
get booked by the App, then you have to go.
If something wrong happens with the client like the steamer water spells on her body, wax is
too hot, client’s face gets burned or anything wrong with client’s skin and place then in that
case Beautician will be responsible and Wow Salon will not be responsible in any case.
While going in an appointment you should be careful about your security and if anything
happens to you then Wow Salon will not be responsible in any case. Wow Salon is only
providing you the client contact and you have to take care of your security.
Feedback form is compulsory and you have to carry it in every appointment. Also, you have
to get it filled by the customer and submit it as soon as you are done with the appointment.